Support Delivery Lead - Toronto
Core
Build and lead a global Support Engineering team to resolve complex technical issues for strategic enterprise AI customers, acting as the last line of defense before core Engineering.
Role type
Senior IC/Lead Support Delivery Manager (AI Infrastructure)
Builds
24x7 global technical support systems and escalation resolution workflows for high-scale AI deployments
Domain
Artificial Intelligence / Enterprise Software Support
Deliverable
production ML models | infrastructure
Required skills
Technical leadership of engineering teams, deep application development or infrastructure experience, operational systems design, automation and systems thinking, cross-functional influence, strategic account management
Preferred skills
Experience in high-scale or fast-paced environments, ability to empower senior ICs, AI-driven tooling implementation
Technologies
AI, automation tooling, internal support platforms
Responsibilities
Build and scale a technical troubleshooting team, partner with engineering to resolve escalated issues, operationalize solutions at scale, manage 24x7 global coverage operations, build relationships with strategic customers
Seniority
Senior, hands-on IC with leadership responsibilities
