Vault Unit Manager - Onsite
Core
Lead an onsite team of 15+ agents responsible for processing, storing, and maintaining funded auto contracts within the Vault.
Role type
Senior operations manager (auto finance)
Builds
Vault operations for funded auto contracts
Domain
Financial services / Auto lending
Required skills
People management, process improvement, performance metrics management, team coaching, project execution, administrative oversight
Preferred skills
Financial services operations experience, process management experience
Responsibilities
Achieve business goals for the team, provide feedback and coaching, oversee day-to-day vault operations (contract processing, auditing, dispute letters), define and measure performance metrics, prepare performance reviews, manage business level metrics, execute assigned projects, handle daily escalations, collaborate with partners, review reporting.
Seniority
Senior, hands-on IC