Senior Associate, Instructional Designer | Readiness and Associate Experience, Retail Bank (Hybrid)
Core
Design and develop diverse learning materials and blended learning solutions to support Retail Banking Teams in Bank Operations, Bank Voice, and Customer Protection.
Role type
Senior Instructional Designer (Learning & Development)
Builds
Digital-first learning experiences, e-Learning courses, simulations, and facilitator-led training materials for bank associates.
Domain
Financial Services / Banking / Learning & Development
Required skills
Adult learning theory, course authoring tools, blended learning design, Google Workspace, project management, needs analysis, performance support tool design
Preferred skills
Articulate 360, agile team collaboration, design thinking, human-centered design, generative AI integration
Technologies
Google Workspace, Articulate 360, e-Learning platforms, simulation software
Responsibilities
Design and develop content for specific programs; support needs analysis to ensure skill transfer; recommend effective learning modalities; collaborate with SMEs to create engaging materials; partner with project teams to ensure goal clarity; collaborate on the ADDIE process.
Seniority
Senior, hands-on IC