Dealer Success Manager
Core
Strategic Consultant and Customer-Centric Partner to auto dealers, anchoring efforts within the Capital One Sales Process to support the Navigator Platform sales objectives.
Role type
Senior IC Dealer Success Manager (Strategic Consultant)
Builds
Navigator Platform subscriber adoption and retention for auto dealers
Domain
Automotive Finance / Fintech
Required skills
Strategic partnership, Sales enablement, Process improvement, Relationship management, Product troubleshooting, ROI analysis, In-market visit execution
Preferred skills
Bachelors Degree, Advanced process management expertise, Advanced relationship management expertise
Technologies
Navigator Platform
Responsibilities
Collaborate with Area Sales Managers and POD teams to execute cohesive market strategies; Own the customer adoption and retention lifecycle for the Navigator Platform; Provide subject matter expertise and training on processes and the Navigator Platform; Troubleshoot technical issues related to the Navigator Platform; Conduct frequent in-market visits to dealerships to foster relationships and execute the customer enablement cycle.
Seniority
Senior, hands-on IC