Senior Manager, Process
Core
Lead operational excellence and process transformation for credit card fulfillment and inclusive benefits, ensuring cost-effectiveness and regulatory compliance.
Role type
Senior Manager, Process & Operations
Builds
Fulfillment and customer experience processes for credit card customers
Domain
Financial Services / Banking
Required skills
Process management, Operational risk management, Business transformation, Cross-functional stakeholder management, Team leadership, Data analytics, Strategic initiative driving, Vendor relationship management, Change management, Compliance management
Preferred skills
Lean Six Sigma, Digital enablement, Workflow automation, Enterprise technology implementation, Agile methodologies, Outsourced vendor management
Technologies
SQL, Power BI, Alteryx
Responsibilities
Build interaction models and partner with organizations to influence fulfillment vision and strategy; Ensure fulfillment and customer experiences perform effectively while meeting compliance; Influence policies and procedures to meet customer and associate needs; Lead transformation leveraging automation and data analysis; Establish and run a management system for KPIs, QA, capacity planning, and budget; Develop and manage a team of operational leaders; Lead cross-functional teams in launching high-value initiatives.
Seniority
Senior, hands-on IC