Program Manager
Core
Manage and scale key processes in the Fulfilment team to ensure smooth execution of visa processing operations, driving cross-functional collaboration and process improvement.
Role type
Senior Program Manager (Operations)
Builds
Visa processing workflows and operational efficiency for a global travel platform
Domain
Travel technology / Visa processing
Required skills
Process management, data analysis, stakeholder management, root cause analysis, team onboarding, operational metrics monitoring
Preferred skills
SQL, BI dashboards, Notion, Excel, experience in startups or logistics
Technologies
SQL, Notion, Excel, BI dashboards
Responsibilities
Own central workflows and SOPs for visa processing, monitor operational metrics (TAT, accuracy, throughput), identify and fix process bottlenecks, collaborate with Product and Engineering for automation, build dashboards for decision-making, handle escalations, onboard and train operations team members.
Seniority
Mid-Senior, hands-on IC