Manager - Joining Product Operations
Core
Operational anchor for Capital One's Talent Acquisition funnel, ensuring production stability, user enablement, platform governance, and vendor performance across recruiting technology.
Role type
Senior individual contributor, product operations manager
Builds
Operational continuity, regulatory compliance, and high-quality end-user experiences for hiring platforms
Domain
Talent Acquisition / HR Technology
Deliverable
dashboards & analysis
Required skills
End-to-end operational execution, SLA tracking, production issue diagnosis, product roadmap alignment, SOP creation, training framework development, vendor relationship management, regulatory compliance, operational data analysis
Preferred skills
Talent Acquisition operations experience, HR technology (Workday, Phenom, ATS/CRM), third-party vendor management, process improvement frameworks, Agile methodologies, data visualization (Tableau, QuickSight, Excel)
Responsibilities
Own end-to-end execution of core operational deliverables without direct engineering bandwidth; Establish reporting and SLA tracking; Act as primary contact for production escalations; Partner with Product Management for release alignment; Modernize user documentation and SOPs; Develop training frameworks for recruiting teams; Manage third-party vendor relationships and enforce SLAs; Safeguard platform compliance with internal and external regulations
Seniority
Manager, hands-on IC
