Supervisor, Contact Center Service
Core
Supervise a team of patient advocates in a contact center to ensure timely, efficient, and knowledgeable patient service delivery.
Role type
Contact Center Supervisor
Builds
Patient care coordination and service delivery via phone
Domain
Healthcare / Contact Center Operations
Deliverable
client delivery
Required skills
Team supervision, performance management, coaching, scheduling, process improvement, data analysis, training administration, conflict resolution, phone etiquette, multitasking
Preferred skills
Undergraduate degree, prior remote work experience
Technologies
Google Suite (Docs, Sheets), contact center systems
Responsibilities
Monitor and motivate team performance, provide daily direction on patient calls, evaluate and improve operational processes, administer performance reviews, ensure agent training and resource availability, partner with colleagues to meet call center metrics
Seniority
Individual Contributor, Supervisory level