Guest Services Ambassador - OWO
On-site
Core
Front-line guest services role at One World Observatory, a major NYC attraction, focused on providing information, resolving issues, and ensuring a welcoming environment for visitors.
Role type
Guest Services Ambassador (IC)
Builds
Visitor experiences and operational flow at a high-traffic observation deck
Domain
Hospitality / Tourism / Attractions
Deliverable
product features
Required skills
Customer service, verbal communication, problem-solving, ticketing systems, POS systems, safety compliance, multitasking
Preferred skills
Host experience, multilingual ability, Microsoft Office Suite
Responsibilities
Answer guest inquiries, resolve issues, process ticket orders, provide landmark/dining information, ensure guest safety, upsell products, document call information
Seniority
Entry-level to Junior