Customer Service Representative
Core
Face of Old Town Trolley Tours, guiding customers, controlling guest lines, and organizing tour departures to ensure punctuality and a positive guest experience.
Role type
Customer Service Representative (Tour Guide)
Builds
Guided trolley tours and related attractions
Domain
Tourism and Hospitality
Deliverable
product features
Required skills
Guest direction, local tourism information, boarding assistance, schedule management, conflict resolution, public communication
Preferred skills
High school graduate or equivalent, customer service experience, outgoing personality