Customer Service Representative at the Boston Tea Party Ships & Museum
Core
Front-of-house representative who greets guests, manages tour flow, and provides information about the Boston Tea Party Ships & Museum and Old Town Trolley Tours.
Role type
Customer Service Representative
Builds
Guest experience and operational flow for museum tours and trolley services
Domain
Tourism / History / Hospitality
Deliverable
product features
Required skills
Guest greeting, reservation management, tour direction, traffic flow management, accurate information delivery, conflict resolution under pressure, clear verbal communication
Preferred skills
Passion for history, ability to work independently, teamwork
Technologies
Reservation systems, communication tools
Responsibilities
Greet tour buses and groups, direct guests to waiting areas, keep sidewalks clear, manage traffic flow, check in customers, answer questions about hours/pricing/tours, make and modify reservations
Seniority
Entry-level, hands-on IC