Guest Service Supervisor - Concessions - Raymond James Stadium
Core
Leads and elevates the event-day guest experience by managing staff check-in, resolving guest concerns, providing real-time coaching, conducting service audits, and ensuring policy compliance for concessions at Raymond James Stadium.
Role type
Guest Service Supervisor (Concessions)
Builds
Guest service experience for fans at NFL games, concerts, and special events
Domain
Sports venue hospitality / Food & Beverage
Required skills
Supervisory experience, POS system proficiency, conflict resolution, staff training, service audit execution, policy compliance enforcement
Preferred skills
Customer service background, knowledge of stadium operations, ability to work in extreme temperatures
Technologies
Clover Sport POS, Krewe Card
Responsibilities
Manage event-day staff check-in and uniform compliance; Train and support cashiers on POS operations and transaction processes; Resolve guest conflicts and manage in-seat order issues; Conduct service audits and track guest service metrics; Coach staff to maintain service quality and policy adherence.
Seniority
Mid-level Supervisor