Guest Services Staff - Goldenvoice San Francisco
Core
Provide direct guest services, ensure safety, manage entry, and resolve issues at live entertainment venues.
Role type
Guest Services Staff (Event Operations)
Builds
Safe and enjoyable live entertainment experiences for guests
Domain
Live entertainment / Music venues
Deliverable
client delivery
Required skills
Customer service, conflict resolution, safety monitoring, ticket scanning, ADA assistance, physical stamina
Preferred skills
Music industry knowledge, event experience
Technologies
Ticket scanning systems, radio communication
Responsibilities
Answer guest questions and direct them to venue areas, scan tickets and administer wristbands, monitor guest conduct and alcohol consumption, assist guests with seating and ADA needs, enforce venue policies, act as emergency evacuation team member, resolve guest complaints and manage behavior issues
Seniority
Entry-level to Mid-level, hands-on IC