Guest Services Staff - PromoWest - Columbus
Core
Provide direct guest services, safety monitoring, and ticket scanning at live entertainment venues.
Role type
Guest services staff (event operations)
Builds
Safe and enjoyable experiences for guests at concerts and sports events
Domain
Live entertainment / Event operations
Deliverable
product features
Required skills
Customer service, ticket scanning, crowd control, conflict resolution, ADA compliance, physical stamina
Preferred skills
Music industry knowledge, event experience
Technologies
Ticket scanning systems
Responsibilities
Answer guest questions and direct them to venue areas, scan tickets and administer wristbands, monitor guest conduct and alcohol consumption, assist with seating and ADA patrons, enforce venue policies, act as emergency evacuation team member, clean common areas (for Show Operations role)
Seniority
Entry-level, hands-on IC
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