Guest Services Staff - Bowery Presents MA | The Sinclair, Royale, Roadrunner,The Sinclair, Royale, Roadrunner, Suffolk Downs
Core
Provide direct guest services, process ticket orders, manage venue entry, and ensure safety and security for attendees at live entertainment venues.
Role type
Guest Services Staff (Box Office Attendant, Guest Services Staff, Guest Services Supervisor, VIP Coordinator)
Builds
Ticketing systems, safe entry environments, VIP experiences
Domain
Live entertainment, sports, music events
Deliverable
product features
Required skills
Customer service, cash handling, conflict resolution, safety monitoring, upselling, team collaboration, basic math, physical stamina
Preferred skills
Music industry knowledge, event experience, supervisory experience, Microsoft Office proficiency
Technologies
Microsoft Office (Word, Excel, Outlook, PowerPoint), ticketing systems, business systems
Responsibilities
Process ticket orders and collect payments, scan tickets and administer wristbands, monitor guest conduct and alcohol consumption, resolve guest complaints, oversee VIP areas and amenities, supervise staff and ensure policy compliance, assist with ADA requirements and emergency evacuations
Seniority
Entry-level to Senior (Supervisor), hands-on IC