Guest Services Staff - PromoWest - MegaCorp
Core
Provide direct guest services, ensure safety, and manage venue entry operations for sports and live entertainment events.
Role type
Guest Services Staff
Builds
Safe and welcoming venue environment for guests attending concerts, sports, and events
Domain
Live entertainment and sports events
Deliverable
client delivery
Required skills
Customer service, conflict resolution, ticket scanning, age verification, emergency communication, physical stamina
Preferred skills
Event industry experience, music industry knowledge
Responsibilities
Answer guest questions and direct them to venue areas, operate coat check rooms, scan tickets and administer wristbands, resolve guest complaints, monitor guest conduct and alcohol consumption, seat guests and assist ADA patrons, enforce venue policies, act as emergency evacuation team member, monitor venue for fire safety compliance