Senior IT Support Specialist
Core
Providing onsite IT support, complex troubleshooting, and cyber security operations for a large-scale global events venue.
Role type
Senior IT Support Specialist
Builds
Maintains desktop/mobile environments and security posture for 65,000+ capacity venue
Domain
Events & Entertainment / IT Operations
Required skills
Windows/Mac OS support, mobile device support (iOS/Android), network troubleshooting (TCP/IP, DNS, DHCP), cyber security tools (EDR, vulnerability management, intrusion detection), Microsoft Office 365, documentation creation, time-sensitive problem solving
Preferred skills
Jamf (MDM), Linux, business application reporting
Technologies
Windows, Macintosh, iOS, Android, EDR, Jamf, Linux, Microsoft Office 365, TCP/IP, DNS, DHCP
Responsibilities
Support desktop operating systems and mobile devices, perform complex troubleshooting of systems and networks, execute cyber security tasks including EDR and intrusion detection, provide onsite customer-facing IT support, create and write clear documentation
Seniority
Senior, hands-on IC
