Premium Sales & Service Manager
Core
Drive revenue growth by selling premium seating assets (suites, lounges, clubs) and managing service for corporate and individual clients at SNHU Arena.
Role type
Senior sales manager (venue premium services)
Builds
Premium seating revenue streams and guest experiences for live events
Domain
Live entertainment venues / Hospitality sales
Deliverable
product features
Required skills
B2B and B2C sales, contract negotiation, revenue forecasting, CRM usage, client relationship management, budgeting guidance, KPI tracking
Preferred skills
Experience in entertainment or high-touch industries, upselling strategies, conflict resolution
Technologies
CRM, lead generation programs
Responsibilities
Sell annual and event-specific suites and lounge tickets; guide annual budgeting processes; ensure KPIs are measured and achieved; follow contracting procedures and coordinate invoicing; produce sales reports; assist with customer service inquiries and ticketing support; ensure timely delivery of event credentials; maintain premium inventory tracking; ensure suites are presentable for guests.
Seniority
Senior, hands-on IC with supervisory responsibilities