Venue Technology Supervisor - Toyota Amp. Wheatland
Core
Provide on-site IT support, POS system maintenance, and hardware troubleshooting for events at a sports/entertainment venue.
Role type
Venue Technology Supervisor (IT Support)
Builds
Event day operational continuity for point-of-sale and desktop systems
Domain
Sports & Entertainment Venue Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
POS system support, desktop support, hardware troubleshooting, networking (TCP/IP, VLANs), Windows OS administration, wireless LAN concepts, cable crimping, vendor management, RMA tracking
Preferred skills
Event support experience, retail sales experience, Quest/Counterpoint/SQL systems knowledge
Technologies
Windows 2003/2008/2008R2, Windows XP/7, Microsoft Office Suite, Quest, Counterpoint, SQL, TCP/IP, VLANs, CAT5/6
Responsibilities
Provide event day setup and support of multiple point-of-sale systems, Provide excellent desktop support services to internal staff, Work with vendors and service providers to resolve issues and implement changes, Conduct stadium walk-through to ensure all systems are operational prior to and during all events, Replacement of defective hardware before, during and after events, Diagnoses of software, firmware, & hardware errors and breakage, and execution of solutions
Seniority
Mid-level, hands-on IC