Account Manager (Ad Pro)
Core
Lead day-to-day operations for customer relationships, overseeing orders from start to finish to ensure completion, accuracy, and customer satisfaction while driving revenue growth.
Role type
Account Manager (Ad Pro)
Builds
Branded merchandise solutions and customer engagement strategies for sports, entertainment, and live events partners.
Domain
Sports, entertainment, and live events industry
Deliverable
client delivery
Required skills
Customer relationship management, order fulfillment oversight, proposal development, CRM utilization, revenue target management, project deadline management
Preferred skills
Business strategy acumen, branded solutions strategy, multi-tasking, team collaboration
Technologies
Microsoft Office, invoicing systems, CRM
Responsibilities
Manage all aspects of current customer relationships; Actively engage and plan with current customers to achieve their goals; Meet with current accounts in person or virtual on a regular basis; Enhance current customer relationships with focus on new/improved branded merchandise solutions; Lead all aspects of customer engagement including meetings, proposals, ideation, securing orders, and follow up; Use creative thinking and industry knowledge to curate the best solutions for a customer/partner and drive the best ROI; Responsibility and accountability for individual and department revenue growth targets and budget management; Manage all customer/partner deliverables to ensure quality standards and client expectations are met; Support corporate sales team for all aspects of current customer or new relationships; Utilize CRM as a tool for customer management and revenue generation; Work with other departments to ensure satisfactory fulfillment of all client deliverables/communication; Strive to achieve company and department goals and objectives
Seniority
Entry-level to Mid-level, individual contributor