Account Coordinator, Membership
Core
First point of contact for Season Ticket Members and fans, handling inbound inquiries, troubleshooting, and driving sales/retention for ticketing products.
Role type
Account Coordinator (Ticket Sales and Service)
Builds
Season ticket memberships, partial plans, and group packages for multiple Toronto sports teams.
Domain
Sports & Entertainment
Deliverable
client delivery
Required skills
inbound customer service, sales and retention, CRM usage, Microsoft 360, time management, working under pressure
Preferred skills
TicketMaster, ARCHTICS, Salesforce
Technologies
CRM, Microsoft 360, TicketMaster, ARCHTICS, Salesforce
Responsibilities
Respond to inbound inquiries via phone, email, and chat; up-sell season tickets and group packages; track interactions in CRM; support member events and game day duties; meet performance KPIs.
Seniority
Individual Contributor, entry-level to mid-level