Customer Experience (CX) Customer Care, Ford Energy
Core
Architecting memorable customer experiences and managing merchandise programs for prospective and existing Ford Energy customers to build trust and support sales missions.
Role type
Customer Experience Lead (Marketing & Client Relations)
Builds
Customer engagement experiences, branded merchandise, and relationship assets for the Ford Energy grid-scale battery storage business.
Domain
Energy Storage / Battery Energy Storage Systems (BESS) / Industrial Manufacturing
Deliverable
product features
Required skills
High-touch client relations, merchandise strategy development, vendor management, budget stewardship, event planning, cross-functional navigation, relationship intelligence, professional etiquette
Preferred skills
Agentic optimization (AI-native workflows), extreme attention to detail, organizational navigation, discretion, project management
Technologies
None explicitly stated
Responsibilities
Plan and execute personalized customer-facing experiences; source and deliver on-brand gifts and amenities; develop and execute the merchandise program from concept to delivery; collaborate with the sales team to align experiences with account priorities; navigate corporate structure to secure resources; maintain customer preference records; manage experience logistics; negotiate with and manage vendors; track and manage budgets for experiences and merchandise.
Seniority
Mid-Senior, hands-on IC