Tour Guide - University of Kansas
On-site
Core
Guide visitors through stadium tours, providing historical information and ensuring guest safety and satisfaction.
Role type
Tour Guide
Builds
Fan experiences and educational tours for university stadium visitors
Domain
Sports & Hospitality
Deliverable
product features
Required skills
Customer service, Interpersonal communication, Historical knowledge, Safety awareness, Group facilitation, Problem resolution
Responsibilities
Greet guests and facilitate group movement through the venue, Provide facts and historical information about landmarks and features, Maintain professional image and pleasant demeanor, Resolve guest issues and refer to supervisors when necessary, Ensure safety of guests during tours and waiting periods, Prepare specified tour materials as needed