Café Ambassador - Santa Monica
Core
Act as a high-end service specialist and digital banking guide within a modern community hub, bridging the gap between digital innovation and human connection.
Role type
Customer-facing banking guide (Café Ambassador)
Builds
Capital One's digital ecosystem and community engagement
Domain
Financial Services / Retail Banking
Deliverable
product features
Required skills
Customer service, digital troubleshooting, brand advocacy, event hosting, conflict de-escalation, compliance adherence
Preferred skills
Banking experience, G-Suite proficiency
Responsibilities
Proactively engage guests to guide them through digital tools, share product value through conversation, host local financial health events, advocate for customers and resolve complaints, foster an inclusive environment, support surrounding locations
Seniority
Entry-level to Mid-level, hands-on IC