Customer Service Ambassador
Core
Greet and escort customers, manage bank hall flow, and refer inquiries to sales staff to enhance customer experience and promote automated banking.
Role type
Customer Service Ambassador
Builds
High standards of professional and effective services in a bank hall environment
Domain
Banking / Customer Service
Deliverable
product features
Required skills
Customer orientation, problem analysis, crisis management, interpersonal skills, team cooperation
Preferred skills
Ability to handle crisis management
Technologies
Automated banking systems
Responsibilities
Greet and escort customers, manage bank hall environment and queue diversion, refer customer needs to frontline sales staff, promote automated banking adoption
Seniority
Junior, entry-level