Café Ambassador - Santa Monica
Core
High-end service specialist and digital banking guide who bridges the gap between digital innovation and human connection in a community hub.
Role type
Customer-facing banking guide (IC)
Builds
Digital banking adoption and community engagement for Capital One customers
Domain
Financial Services / Retail Banking
Deliverable
product features (digital ecosystem guidance) | client delivery
Required skills
Customer service, digital troubleshooting, conflict de-escalation, event hosting, brand advocacy, compliance adherence
Preferred skills
Banking experience, G-Suite proficiency, retail experience
Responsibilities
Proactively engage guests to guide them through digital tools, host local financial health events, advocate for customers and resolve escalated issues, foster an inclusive environment, support surrounding locations as needed
Seniority
Entry-level to Mid-level, hands-on IC
