Endpoint Services Technician
Core
Provides technical user advice and support for network communications, endpoint devices, and software to academic and administrative staff.
Role type
Endpoint Services Technician (Help Desk/Support)
Builds
Endpoint device configurations, software installations, and network application status reports
Domain
Higher Education IT / Health System
Required skills
Endpoint device installation and configuration, software loading and driver certification, basic troubleshooting, ticket management, hardware decommissioning, network communication support
Preferred skills
Learning agility, teamwork, technical proficiency with office software and applications
Technologies
Endpoint devices, peripheral equipment, software drivers, help desk ticketing systems
Responsibilities
Acts as first point of contact for endpoint solutions and network issues, monitors and administers help desk tickets, assists with installation and configuration of endpoint devices, performs regular maintenance and updates, verifies software functionality, decommissions replaced hardware
Seniority
Entry-level, hands-on IC