Clinical Business Operations Representative 2
Core
Facilitates prompt resolution of pre and post care problems in daily clinical operations of the University of Miami Department of Orthopedics.
Role type
Administrative and receptionist support for clinical operations
Builds
Patient care flow and administrative efficiency for the Orthopedic department
Domain
Healthcare / Orthopedics
Deliverable
dashboards & analysis
Required skills
Patient scheduling, call triage, medical records management, data entry, insurance verification, CRM queue management
Preferred skills
Learning agility, teamwork, technical proficiency, communication
Technologies
Office software, CRM systems, UChart
Responsibilities
Answering and triaging incoming calls, scheduling and rescheduling clinic appointments, reviewing clinical records for completeness, managing patient demographics and insurance information, clearing CRM work queues, maintaining confidentiality of patient data
Seniority
Entry-level, individual contributor