Surgery Services Representative 2 Full Time Bascom Palmer Eye Institute Naples, FL
Core
Oversees and serves as a source of knowledge for junior representatives to ensure an excellent healthcare experience for patients, while supervising scheduling, reconciliation, and credentialing functions.
Role type
Senior Surgery Services Representative (Healthcare Operations)
Builds
Surgical schedules, patient records, and billing estimates for the Bascom Palmer Eye Institute
Domain
Healthcare / Ophthalmology / Medical Administration
Required skills
Scheduling and reconciliation, Insurance verification, Patient registration and identification, Billing and financial classification, Conflict resolution, Compliance adherence
Preferred skills
Subject matter expertise, Cross-training in multiple specialties, Managing high call volume
Technologies
Electronic health records systems, Microsoft Office
Responsibilities
Acquires operating room schedules and reconciles surgical and anesthesia records; Verifies insurance information and obtains missing data; Coordinates pre- and post-operative visits and surgical procedures; Validates patient identification and creates identification bands; Explains insurance benefits and collects co-payments/deductibles; Resolves complex patient grievances and scheduling inquiries; Ensures required documents and consents are available prior to procedures.
Seniority
Mid-level, supervisory IC