Contact Center Associate 2 (H)
Core
Full-time remote Contact Center Associate supporting patient scheduling, registration, insurance verification, and medical triage for the UHealth System.
Role type
Senior IC patient access coordinator
Builds
Patient appointment schedules and registration records
Domain
Healthcare administration
Required skills
Medical triage, insurance verification, patient registration, scheduling systems, HIPAA compliance, conflict resolution, training new hires
Preferred skills
Subject matter expertise in assigned support areas
Technologies
EPIC scheduling system
Responsibilities
Schedule and register patients for appointments; verify patient insurance and benefits; provide patient information and advocate for patients; train new agents on scheduling and registration; identify trouble spots in care provision; maintain communication with providers and staff.
Seniority
Mid-level, hands-on IC