Desktop Support Technician.
Core
Provides frontline technical support, hardware/software installation, troubleshooting, and audiovisual assistance for faculty, staff, and students at the University of Miami.
Role type
Desktop Support Technician
Builds
Maintains endpoint health, manages help desk tickets, and supports classroom technology and digital teaching tools.
Domain
Higher Education IT
Required skills
hardware troubleshooting, software installation, AV support, ticket management, system patching, asset inventory, remote support, Microsoft Office proficiency
Preferred skills
CompTIA A+ or Network+ Certification
Technologies
ServiceNow, Microsoft Office, endpoint protection tools, video conferencing systems
Responsibilities
Acts as first point of contact for desktop and network issues; installs and configures desktops, laptops, and peripherals; conducts basic troubleshooting and hardware moves; provides on-site AV support for lectures and conferences; monitors system health and applies updates; tracks and closes help desk tickets; maintains hardware and software inventory.
Seniority
Entry-level to Mid-level, hands-on IC