Clinical Business Operations Representative 1
Core
Facilitates prompt resolution of pre and post care problems in daily clinical operations for the Urology department.
Role type
Administrative support representative (clinical operations)
Builds
Patient care flow and administrative efficiency for the Urology department
Domain
Healthcare / Urology
Deliverable
dashboards & analysis
Required skills
Patient record management, Insurance verification, Telephone triage, Multilingual communication (English/Spanish), Confidentiality handling
Preferred skills
3 years of relevant experience
Technologies
Departmental software for call documentation and record management
Responsibilities
Answering incoming calls and triaging inquiries, Managing patient demographics and insurance information, Reviewing clinical records for completeness, Greeting visitors and directing them to appropriate staff, Maintaining confidentiality of patient information, Providing coverage for co-workers
Seniority
Entry-level, no experience required