Senior Director, Client Support - US & Canadian Markets
Core
Strategic leader of leaders driving operational excellence and high-touch service for Enterprise Partner Support organization, supporting enterprise participants in a matrixed business model.
Role type
Senior Director, Client Support (Enterprise Partner Support)
Builds
Operational readiness, improved operating model, and world-class relationship management for strategic global partners (issuers, acquirers, processors).
Domain
Payments, Fintech, Financial Services
Deliverable
Dashboards & analysis | Client delivery
Required skills
Client support, account management, relationship management, people leadership, performance management, operating model design
Preferred skills
Major payment network experience, advanced degree (Bachelor's/Master's)
Responsibilities
Serve on US & Canadian Markets Operations Leadership Team; Lead Enablement Partner Support team; Provide operational support for Discover network participants; Establish and sustain a well-managed operating environment.
Seniority
Senior Director, strategic leadership & mentorship
