Café Ambassador - Roseville Galleria
Core
A high-end service specialist and banking guide who moves throughout a modern community hub to bridge digital innovation and human connection, guiding guests through digital tools and promoting financial health.
Role type
Senior IC customer experience specialist (banking guide)
Builds
Digital banking adoption and community engagement within a retail café environment
Domain
Financial services / Retail banking
Deliverable
product features
Required skills
Customer service, digital ecosystem navigation, conflict de-escalation, event hosting, brand advocacy, problem-solving, compliance adherence
Preferred skills
Banking experience, G-Suite proficiency, retail experience
Responsibilities
Proactively engage guests to guide them through digital banking tools, host local events promoting financial health, advocate for customers and resolve escalated issues, foster an inclusive environment, and support surrounding café locations as needed.