Café Ambassador - Roseville Galleria
Core
A high-end service specialist and digital banking guide who bridges the gap between technology and human connection in a modern community hub, empowering guests to master mobile tools and promoting financial health.
Role type
Customer-facing banking guide and brand advocate
Builds
Digital banking adoption and community engagement for Capital One customers
Domain
Financial Services / Retail Banking
Deliverable
product features
Required skills
Customer service, digital troubleshooting, de-escalation, event hosting, brand advocacy, compliance adherence
Preferred skills
Banking experience, retail experience, G-Suite proficiency
Responsibilities
Proactively engage guests to guide them through the digital ecosystem, host local events promoting financial health, advocate for customers and resolve escalated issues, foster an inclusive environment, and support surrounding café locations as needed.
