Senior Technical Support Engineer – Japanese (JLPT N3+)
Core
Provide advanced-level technical support for enterprise customers integrating the Alation Data Intelligence Platform, specializing in troubleshooting complex issues and acting as an escalation point.
Role type
Senior Technical Support Engineer (Enterprise Software)
Builds
Alation Data Intelligence Platform (data governance, self-service analytics, AI-ready data)
Domain
Data Intelligence / Enterprise Software
Deliverable
client delivery
Required skills
Enterprise software support, Japanese language proficiency, Linux troubleshooting, shell commands, Relational databases (Oracle, Postgres), SQL, Java debugging, Python debugging, Web servers (Apache, Nginx), REST APIs
Preferred skills
Japanese language certification, Postgres internals, JDBC drivers, Elasticsearch, NoSQL, MongoDB, Hadoop Ecosystem (Hive, HBase)
Responsibilities
Provide advanced-level technical support to customers, partners, and prospects; Specialize in support areas and serve as Subject Matter Expert (SME); Author and update technical documentation (KB articles, runbooks, FAQs); Facilitate technical enablement sessions; Build and utilize complex lab setups to replicate and resolve problems
Seniority
Senior, hands-on IC