Senior Technical Support Engineer – Japanese (JLPT N3+)
Core
Provide advanced-level technical support, troubleshooting, and debugging for enterprise customers integrating with the Alation Data Intelligence Platform.
Role type
Senior Technical Support Engineer (Enterprise Software)
Builds
Customer success and platform adoption for self-service analytics and data governance
Domain
Enterprise Data Intelligence / SaaS
Deliverable
client delivery
Required skills
Enterprise software support, Japanese (read/write/converse), Linux/Shell, Relational Databases (Oracle, Postgres), SQL, Java/Python debugging, Web servers (Apache, Nginx), REST APIs
Preferred skills
Japanese language certification, Postgres internals, JDBC drivers, Elasticsearch/MongoDB, Hadoop Ecosystem
Responsibilities
Troubleshoot and debug complex customer issues, act as escalation point, author technical documentation (KB articles, runbooks), facilitate technical enablement sessions, build complex lab setups to replicate problems
