Manager, AI Service Operations Transformation PMO
Core
Orchestrate the deployment, rollout, and adoption of AI-enabled capabilities across Service Operations to drive productivity and improve member/provider outcomes.
Role type
Manager, AI Service Operations Transformation PMO
Builds
AI-enabled workflow capabilities and automation solutions for Service Operations
Domain
Healthcare / Service Operations / AI Implementation
Deliverable
production ML models | product features
Required skills
Program/Project management, cross-functional coordination, change management, stakeholder influence, risk management, business-technology translation, executive reporting
Preferred skills
Healthcare/payor domain knowledge, contact center operations experience, operational KPI tracking, AI-related graduate degree
Technologies
AI platforms, automation tools, workflow management systems
Responsibilities
Lead end-to-end project management for a portfolio of AI and automation initiatives; Coordinate across business stakeholders and operations teams to ensure aligned priorities; Drive structured adoption plans including communications and training; Translate business needs into defined requirements and success metrics for AI solutions; Apply disciplined project management practices including planning, tracking, and governance
Seniority
Manager, hands-on IC