Principal Product Operations Manager
Core
Own cross-cutting work at the intersection of Product and Customer Experience, driving strategy for new product launches, service design, and AI-powered workflow implementation to scale service delivery for small businesses.
Role type
Principal Product Operations Manager (Service Transformation)
Builds
AI-powered service workflows, end-to-end service blueprints, and cross-functional launch processes for new product capabilities.
Domain
SaaS / HR Tech / Small Business Services
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Product operations, service design/blueprinting, AI implementation (agentic workflows), cross-functional launch management, data-driven decision making, stakeholder influence, organizational change leadership
Preferred skills
Experience building product and service simultaneously, fluency in AI tooling, empathy for small business customers
Technologies
AI tooling, agentic systems
Responsibilities
Shape strategy at the intersection of Product and Service orgs; Own end-to-end CX strategy for net-new product launches; Lead strategic service design and mapping; Build and deploy AI-powered workflows; Provide business insights to influence roadmaps; Lead cross-functional initiatives for measurable value
Seniority
Principal, hands-on IC with strategy & mentorship