Referent mezinárodních karet
Core
Leading and developing a customer support team while managing key client relationships and fuel/fleet payment solutions.
Role type
Team Leader, Customer Support & Operations
Builds
Fuel and fleet payment services, toll and mobility solutions for corporate clients
Domain
Financial technology / Commercial payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, data-driven decision making, AI tool adoption, contract and card management, process improvement, B2B client communication
Preferred skills
Fleet management experience, customer care background
Technologies
AI tools, modern automation platforms
Responsibilities
Lead and motivate a team of customer support specialists, collaborate with commercial partners and key clients, support fuel and fleet product services, manage customer contracts and card distribution, analyze data to identify trends and improve processes, utilize AI for process automation
Seniority
Mid-level, hands-on IC
