Manager, Global Expense Management (GEM)
Core
End-to-end operational leadership of Global Expense Management, covering payments processing, expense helpdesk, and corporate card management for an enterprise SaaS company.
Role type
Manager, Global Expense Management (Finance Operations)
Builds
Global payment execution, helpdesk support, and corporate card programs for 8,000+ organizations
Domain
Enterprise Finance / Accounts Payable / Corporate Cards
Deliverable
client delivery
Required skills
Global payment operations, helpdesk management, corporate card program administration, SOX compliance, team leadership, process standardization, data analytics, stakeholder management
Preferred skills
AI-powered tools adoption, automation implementation, digital transformation, financial controls expertise
Technologies
ACH, wire transfers, virtual cards, Concur, CVENT, AI automation tools
Responsibilities
Oversee end-to-end global payment operations and exception resolution; Lead and manage the global expense helpdesk function; Manage the global corporate card program lifecycle and compliance; Lead, coach, and develop a team of Expense Management specialists; Ensure SOX controls and quality assurance execution across all processes; Champion digital transformation and AI innovation in expense workflows
Seniority
Manager, hands-on IC with team leadership
