Call Centre Operative
Core
Providing outbound telephone reminders to Service Centre users regarding overdue Service Booking Requests and Vehicle Off Road (VOR) Requests to ensure timely action.
Role type
Customer Service Operative (Outbound)
Builds
Reminder communications and booking management for 1link Service Network users
Domain
Commercial payments / Fleet management
Deliverable
client delivery
Required skills
Outbound calling, process adherence, customer education, data entry, prioritization, conflict management, system navigation
Preferred skills
Commission-based performance, handling negative reactions
Responsibilities
Making outbound calls to advise customers of overdue responses, guiding users through booking acceptance/decline/alternates, ensuring chase procedures are followed, recording call details in the support system, escalating faults to Network Support, liaising with second line support, providing fault updates, updating service centre contact details.
Seniority
Individual Contributor