Customer Account Specialist
Core
Serves as the customer's advocate for Mobility Group North America customers, ensuring superior customer service and efficient order management within the Supply Chain team.
Role type
Senior IC supply chain account specialist
Builds
Efficient order fulfillment and supply chain operations for automotive OEM and Tier 1 customers
Domain
Automotive manufacturing and supply chain
Required skills
Order management, inventory replenishment, demand analysis, ERP systems, data-driven decision making, stakeholder communication, root cause analysis, transportation coordination, supply chain constraints analysis, reporting tools
Preferred skills
None stated
Technologies
ERP systems, Excel, reporting tools
Responsibilities
Maintain and monitor customer order entries and status; prioritize customer requests and make data-driven decisions; instruct warehouse on order fulfillment and inventory replenishment; answer customer inquiries regarding capacity, safety stock, and lead times; coordinate transportation and shipping activities; analyze customer demand and inventory data to identify risks; investigate order management exceptions and drive corrective actions; partner with planning, production, logistics, and quality teams to resolve supply chain challenges.
Seniority
Mid-level, hands-on IC