Customer Success Manager
Core
Drive customer retention, adoption, and revenue growth for RingCentral's AI-powered business communications platform by managing the post-implementation journey and preventing churn.
Role type
Senior Customer Success Manager (SaaS/UCaaS)
Builds
Customer retention, contract renewals, and product adoption for enterprise communication clients
Domain
Business Communications, AI Voice Agents, SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technology solution sales (UCaS, CCaS, SaaS), churn prevention, contract negotiation, account management, Salesforce proficiency, product training
Preferred skills
Administrator portal training, CRM tools experience
Technologies
RingCentral AIR/AVA/ACE, Salesforce
Responsibilities
Identify customer challenges and recommend solutions, manage end-to-end customer journey including onboarding and renewals, proactively save at-risk accounts, develop account-specific renewal plans, provide product training and feature optimization advice, update customer data in Salesforce, meet/exceed MRR targets
Seniority
Mid-Senior, hands-on IC