Professional Services Contact Center Engineer
Core
Drive end-to-end technical implementation and configuration of RingCentral Contact Center (RCCC) and RingCX solutions, including AI-powered features, for enterprise clients.
Role type
Senior Professional Services Implementation Engineer (Contact Center)
Builds
Customized Unified Communications and Contact Center environments with AI capabilities
Domain
Contact Center / Unified Communications / AI
Deliverable
production ML models | product features
Required skills
Contact Center implementation, Call flow configuration, IVR/ACD routing, Dialer setup, PBX/CTI integration, RESTful APIs, WFM, VoIP, Networking, JavaScript, HTML, Logic-based coding
Preferred skills
NICE, Dialpad, Five9 platforms, CRM/Lead Management platforms (Salesforce, HubSpot, Zendesk, ServiceNow, NetSuite, Siebel, Velocify), Contact Center certifications
Technologies
RingCX, RingCentral Contact Center (RCCC), RingSense AI, AIRPro, Salesforce, HubSpot, Zendesk, ServiceNow, NetSuite, Siebel, Velocify
Responsibilities
Manage end-to-end technical implementation of contact center projects, Connect solutions to customer systems via APIs, Support deployment of AI-enabled contact center capabilities, Assess solution specifications against requirements, Manage multiple concurrent implementations, Complete customer-facing documentation, Provide technical consultation to customers, Support customers across multiple geographies
Seniority
Mid-Senior, hands-on IC