Call Center Service Advocate I - Remote
Core
Schedule patient appointments and manage contact center operations to ensure a seamless patient experience for Oak Street Health.
Role type
Contact Center Service Advocate (Customer Service)
Builds
Patient appointment schedules and communication workflows
Domain
Healthcare / Contact Center Operations
Deliverable
product features
Required skills
Appointment scheduling, inbound/outbound calling, data entry, patient communication, problem resolution, documentation, multitasking, PC proficiency
Preferred skills
EMR documentation experience, Spanish/Mandarin/Cantonese/Polish language skills
Responsibilities
Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments; Provide courteous service addressing patient inquiries; Enter patient and appointment data into scheduling systems; Resolve scheduling conflicts; Conduct follow-up calls for confirmation and reminders; Maintain accurate interaction records; Collaborate with medical staff on scheduling operations