Collision CSR
Core
Provide exceptional customer experience and administrative support for a vehicle repair facility, managing relationships with customers and insurance companies.
Role type
Collision Customer Service Representative (CSR)
Builds
Vehicle repair workflow and insurance claim processing
Domain
Automotive repair / Insurance administration
Required skills
Customer service excellence, Insurance claim processing, Repair order management, Scheduling, Data entry accuracy, Communication
Preferred skills
CCC One system experience, Auto body industry experience, Rental car management
Responsibilities
Schedule vehicle repair appointments, Obtain insurance authorization documentation, Prepare repair order work packets, Record customer and insurance communications, Manage automated rental management systems
Seniority
Entry-level to Junior