Collection Specialist
Core
Managing credit management, collection, and dispute resolution processes for retained accounts, including physical collection contacts where required.
Role type
Collection Specialist
Builds
Collection outcomes and resolved disputes for retained accounts
Domain
Financial services / Credit management
Deliverable
client delivery
Required skills
Dispute root cause analysis, Collection strategy execution, Customer contact management, Workflow coordination, Invoice dispute recording, Promise-to-pay tracking
Preferred skills
BPO coordination, Physical collection execution
Responsibilities
Coordinating BPO and retained organization for credit management, Resolving complicated collection cases, Performing dispute root cause analysis, Conducting collection calls, Requesting promises to pay, Coordinating with CS&A and inbound teams