Service Sales Person
Core
Lead and develop mutually beneficial relationships with strategic or nationally/locally important customers to retain maintenance contracts and generate new opportunities.
Role type
Service Sales Person (Key Account Management)
Builds
Service sales solutions and maintenance contracts for strategic customers
Domain
Elevator and escalator services (Facility Management)
Deliverable
client delivery
Required skills
Complex Sales Process Management, Key Account Management, Customer relationship development, Needs analysis, Contract negotiation, Pricing strategy
Preferred skills
Experience with developers/main contractors/consultants, Passion for new technologies and digitalization
Technologies
Approved tendering tools
Responsibilities
Proactively develop customer relationships, Ensure customer satisfaction and resolve complaints, Document and maintain customer/contact information, Manage leads, opportunities, orders, and contracts to meet sales targets, Match customer needs with KONE solutions, Validate contract contents against negotiation outcomes