KBS Sell to Cash Operations Manager (KONE BUSINESS SERVICES) F/M
Core
Lead and optimize the Sell to Cash process (Service Contracts, Customer Master Data, Billing) for KONE Europe to drive efficiency and service quality.
Role type
Senior Operations Manager (Global Business Services)
Builds
Operational excellence in Service Contract Management, Customer Master Data Management, and Billing processes
Domain
Global Business Services / Operations Management
Required skills
Team leadership and coaching, Process standardization and automation, Stakeholder management, Change management, Data-driven decision making, SLA performance tracking
Preferred skills
Experience in international matrix organizations, Strategic thinking
Technologies
None explicitly listed
Responsibilities
Lead and develop a team of 60–80 employees across multiple units, Standardize ways of working to improve efficiency, Drive process improvements and operational excellence, Collaborate with director-level stakeholders on business strategy, Manage commercial topics between KBS and business units, Define and report on service performance levels against SLA targets
Seniority
Senior, hands-on IC with management responsibilities