Collections Operations Supervisor -ServiceMac
Core
Lead daily operations of a mortgage collections team, ensuring compliance, performance, and customer-focused outcomes.
Role type
Senior IC collections operations supervisor
Builds
Mortgage servicing collections workflows and outcomes
Domain
Mortgage servicing / Financial services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Collections procedures, regulatory compliance (Fair Debt Collection laws, Bankruptcy Code), team leadership, performance management, data analysis, hiring/onboarding support
Preferred skills
Coaching and mentoring, problem-solving, time management
Technologies
None stated
Responsibilities
Monitor queue activity and prioritize workload to meet service levels; gather, analyze, and report collections data; assist in monitoring team performance metrics and recommending improvement strategies; provide training, coaching, and mentoring to specialists; review and maintain account documentation; conduct annual performance reviews; support hiring and onboarding efforts; perform special projects and audits
Seniority
Senior, hands-on IC with mentorship duties
